What We Know About Workplace Responses During the COVID-19 Pandemic: Human Resources Processes and Their Outcomes

Merlin Patricia Grueso-Hinestroza, Angelica Sanchez-Riofrio, Mónica López-Santamaría, Concha Antón

Producción científica: Capítulo en Libro/ReporteCapítuloInvestigación


The COVID-19 pandemic represents an unprecedented situation, impacting all productive sectors. Human resources departments have been instrumental in migrating from a functional to a strategic perspective, contributing to the strengthening of organisations. This chapter aims to analyse workplace responses to the COVID-19 pandemic and the adoption of human resources practices through a systematic literature review. Findings indicate that the main responses to the pandemic were creating a work team to manage the crisis; virtual work at the individual and group levels; encouraging virtual leadership; psychological, financial, and health support; fostering a work environment favourable to empowerment, shared decision-making, and participation. Other frequently mentioned human resources practices were compensation, flexible working, work design, performance management, remote working, work-family balance, recognition programmes, and training and development practices.
Idioma originalInglés
Título de la publicación alojadaMultidisciplinary Approach to Diversity and Inclusion in the COVID-19-Era Workplace
EditorialIGI Global Publishing
Número de páginas11
ISBN (versión digital)9781799888291
ISBN (versión impresa)9781799888277
EstadoPublicada - jul. 10 2022

Áreas temáticas de ASJC Scopus

  • Comportamiento organizativo y gestión de recursos humanos

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