What We Know About Workplace Responses During the COVID-19 Pandemic: Human Resources Processes and Their Outcomes

Merlin Patricia Grueso-Hinestroza; Angelica Sanchez-Riofrio; Mónica López-Santamaría; Concha Antón

doi:10.4018/978-1-7998-8827-7.ch003

What We Know About Workplace Responses During the COVID-19 Pandemic: Human Resources Processes and Their Outcomes

Merlin Patricia Grueso-Hinestroza, Angelica Sanchez-Riofrio, Mónica López-Santamaría, Concha Antón

Research output: Chapter in Book/Inform › Chapter › Research

Abstract

The COVID-19 pandemic represents an unprecedented situation, impacting all productive sectors. Human resources departments have been instrumental in migrating from a functional to a strategic perspective, contributing to the strengthening of organisations. This chapter aims to analyse workplace responses to the COVID-19 pandemic and the adoption of human resources practices through a systematic literature review. Findings indicate that the main responses to the pandemic were creating a work team to manage the crisis; virtual work at the individual and group levels; encouraging virtual leadership; psychological, financial, and health support; fostering a work environment favourable to empowerment, shared decision-making, and participation. Other frequently mentioned human resources practices were compensation, flexible working, work design, performance management, remote working, work-family balance, recognition programmes, and training and development practices.

Original language	English
Title of host publication	Multidisciplinary Approach to Diversity and Inclusion in the COVID-19-Era Workplace
Publisher	IGI Global Publishing
Chapter	3
Pages	35-45
Number of pages	11
ISBN (Electronic)	9781799888291
ISBN (Print)	9781799888277
DOIs	https://doi.org/10.4018/978-1-7998-8827-7.ch003
State	Published - Jul 10 2022

All Science Journal Classification (ASJC) codes

Organizational Behavior and Human Resource Management

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.4018/978-1-7998-8827-7.ch003

Cite this

Grueso-Hinestroza, M. P., Sanchez-Riofrio, A., López-Santamaría, M., & Antón, C. (2022). What We Know About Workplace Responses During the COVID-19 Pandemic: Human Resources Processes and Their Outcomes. In Multidisciplinary Approach to Diversity and Inclusion in the COVID-19-Era Workplace (pp. 35-45). IGI Global Publishing. https://doi.org/10.4018/978-1-7998-8827-7.ch003

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What We Know About Workplace Responses During the COVID-19 Pandemic: Human Resources Processes and Their Outcomes. / Grueso-Hinestroza, Merlin Patricia; Sanchez-Riofrio, Angelica; López-Santamaría, Mónica et al.
Multidisciplinary Approach to Diversity and Inclusion in the COVID-19-Era Workplace. IGI Global Publishing, 2022. p. 35-45.

Research output: Chapter in Book/Inform › Chapter › Research

TY - CHAP

T1 - What We Know About Workplace Responses During the COVID-19 Pandemic

T2 - Human Resources Processes and Their Outcomes

AU - Grueso-Hinestroza, Merlin Patricia

AU - Sanchez-Riofrio, Angelica

AU - López-Santamaría, Mónica

AU - Antón, Concha

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AB - The COVID-19 pandemic represents an unprecedented situation, impacting all productive sectors. Human resources departments have been instrumental in migrating from a functional to a strategic perspective, contributing to the strengthening of organisations. This chapter aims to analyse workplace responses to the COVID-19 pandemic and the adoption of human resources practices through a systematic literature review. Findings indicate that the main responses to the pandemic were creating a work team to manage the crisis; virtual work at the individual and group levels; encouraging virtual leadership; psychological, financial, and health support; fostering a work environment favourable to empowerment, shared decision-making, and participation. Other frequently mentioned human resources practices were compensation, flexible working, work design, performance management, remote working, work-family balance, recognition programmes, and training and development practices.

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ER -

What We Know About Workplace Responses During the COVID-19 Pandemic: Human Resources Processes and Their Outcomes

Abstract

All Science Journal Classification (ASJC) codes

UN SDGs

Access to Document

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Cite this