Design thinking application methodology for pediatric service innovation

Lizeth Fernanda Serrano Cárdenas, Edna Rocío Bravo Ibarra, Flor Nancy Díaz-Piraquive, Ivanhoe Rozo Rojas, Rubén González-Crespo, Ana Calvo

Research output: Chapter in Book/ReportConference contribution

2 Scopus citations


Design Thinking is defined as a methodology that facilitates the generation and implementation of innovative ideas contributing to competitiveness in the current dynamic context. The aim of this article delves into the concept of Design Thinking, its potential application in the health sector and presents a methodology designed from theoretical contributions for innovation in the service experience of pediatric patients in a hospital. The present study shows excellent results about the implementation of Design Thinking in the Health Sector, specifically in a Pediatric Department. The contribution of the Design Thinking methodology was the Hospital Classrooms and the development of a videogame for the understanding of Acute Lymphoid Leukemia that could help the wellness and the quality of life of pediatric patients.

Original languageEnglish (US)
Title of host publicationKnowledge Management in Organizations - 13th International Conference, KMO 2018, Proceedings
EditorsBranislav Hadzima, Lorna Uden, I-Hsien Ting
Number of pages8
ISBN (Print)9783319952031
StatePublished - 2018
Externally publishedYes
Event13th International Conference on Knowledge Management in Organizations, KMO 2018 - Zilina, Slovakia
Duration: Aug 6 2018Aug 10 2018

Publication series

NameCommunications in Computer and Information Science
ISSN (Print)1865-0929


Conference13th International Conference on Knowledge Management in Organizations, KMO 2018

All Science Journal Classification (ASJC) codes

  • General Computer Science
  • General Mathematics


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