Benchmarking in Colombian Sterilization Departments

Mayra Samara Ordoñez-Díaz, Flor Nancy Díaz-Piraquive, Yasser de Jesús Muriel-Perea

Research output: Chapter in Book/ReportConference contribution


Quality tools allow improving health attention processes. Benchmarking is an effective tool because allows recognize success key factors to be replied in a specific sector. The sterilization department is the area in charge of reprocessing the necessary supplies for the care of patients in the institutions providing health services, hence good practices are important in this sector to guarantee patient safety and efficiency in the hospital service provision. This investigation pretends to identify success key factors and high quality in eight sterilization departments in Colombia, from a comparative study. A multiple case study was carried out in recognized sterilization departments, with the application of a comparative evaluation tool based on AAMI and adjusted to the objectives, highlighting quality management, human talent management, information management and technology and process management. Results show the sterilization departments adaptation in quality management, human talent management, information and technology management and process management. Sterilization departments in Colombia are adapting to the quality requirements of the environment, adjusting the operation to be cost-effective and consistent with the reality of the country. Leaders have a challenge to manage with quality and efficiency, although there is still progress in technological development and provide greater resources to the sector, the quality of the process and patient safety are guaranteed.

Original languageEnglish (US)
Title of host publicationKnowledge Management in Organizations - 15th International Conference, KMO 2021, Proceedings
EditorsLorna Uden, I-Hsien Ting, Kai Wang
PublisherSpringer Science and Business Media Deutschland GmbH
Number of pages13
ISBN (Print)9783030816346
StatePublished - 2021
Externally publishedYes
Event15th International Conference on Knowledge Management in Organizations, KMO 2021 - Kaohsiung, Taiwan, Province of China
Duration: Jul 20 2021Jul 22 2021

Publication series

NameCommunications in Computer and Information Science
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937


Conference15th International Conference on Knowledge Management in Organizations, KMO 2021
Country/TerritoryTaiwan, Province of China

All Science Journal Classification (ASJC) codes

  • General Computer Science
  • General Mathematics


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