Benchmarking in Colombian Sterilization Departments

Mayra Samara Ordoñez-Díaz, Flor Nancy Díaz-Piraquive, Yasser de Jesús Muriel-Perea

Producción científica: Capítulo en Libro/ReporteContribución a la conferencia


Quality tools allow improving health attention processes. Benchmarking is an effective tool because allows recognize success key factors to be replied in a specific sector. The sterilization department is the area in charge of reprocessing the necessary supplies for the care of patients in the institutions providing health services, hence good practices are important in this sector to guarantee patient safety and efficiency in the hospital service provision. This investigation pretends to identify success key factors and high quality in eight sterilization departments in Colombia, from a comparative study. A multiple case study was carried out in recognized sterilization departments, with the application of a comparative evaluation tool based on AAMI and adjusted to the objectives, highlighting quality management, human talent management, information management and technology and process management. Results show the sterilization departments adaptation in quality management, human talent management, information and technology management and process management. Sterilization departments in Colombia are adapting to the quality requirements of the environment, adjusting the operation to be cost-effective and consistent with the reality of the country. Leaders have a challenge to manage with quality and efficiency, although there is still progress in technological development and provide greater resources to the sector, the quality of the process and patient safety are guaranteed.

Idioma originalInglés estadounidense
Título de la publicación alojadaKnowledge Management in Organizations - 15th International Conference, KMO 2021, Proceedings
EditoresLorna Uden, I-Hsien Ting, Kai Wang
EditorialSpringer Science and Business Media Deutschland GmbH
Número de páginas13
ISBN (versión impresa)9783030816346
EstadoPublicada - 2021
Publicado de forma externa
Evento15th International Conference on Knowledge Management in Organizations, KMO 2021 - Kaohsiung, Taiwán
Duración: jul. 20 2021jul. 22 2021

Serie de la publicación

NombreCommunications in Computer and Information Science
ISSN (versión impresa)1865-0929
ISSN (versión digital)1865-0937


Conferencia15th International Conference on Knowledge Management in Organizations, KMO 2021

Áreas temáticas de ASJC Scopus

  • Ciencia de la Computación General
  • Matemáticas General


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