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A Bayesian examination of the relationship of internal and external touchpoints in the customer experience process across various service environments

  • Jose Ribamar Siqueira
  • , Enrique ter Horst
  • , German Molina
  • , Mauricio Losada
  • , Marelby Amado Mateus

Research output: Contribution to Journal › Research Article › peer-review

30   Link opens in a new tab Scopus citations

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