Quality Management System and Firm Performance in an Emerging Economy: The Case of Colombian Manufacturing Industries

Título traducido de la contribución: Sistema de Gestión de Calidad y Desempeño de la Empresa en una Economía Emergente: El caso de las industrias manufactureras colombianas

Resultado de la investigación: Documento de Trabajo

Resumen

Más de un millón de empresas de todo el mundo han adoptado un sistema de Calidad
Sistema de Gestión de Calidad (SGC) conforme a la certificación ISO 9001 en 2015
y las cifras recientes muestran que las certificaciones han aumentado rápidamente en
economías emergentes. ISO 9001 es considerada una señal de alta calidad para
productos o servicios en mercados con gran competencia o empresas importadas
competir en los mercados internacionales. Sin embargo, la aplicación de la norma ISO 9001
La certificación implica grandes costes para las empresas por la documentación de las operaciones.
procedimientos, capacitación, auditoría interna y acciones correctivas. El impacto de
El SGC sobre el desempeño de las empresas es desconocido en las economías en desarrollo y sigue siendo
no se ha investigado lo suficiente para los países más desarrollados. Este documento toma
ventajas de los datos únicos sobre la situación de las empresas certificadas y no certificadas
empresas manufactureras en Colombia (una economía emergente) y lo iguala
con un desempeño firme. En 2006, el gobierno colombiano lanzó
políticas para reducir el costo de adopción de la certificación. Utilizamos este cambio para
implementar una especificación de diferencia en diferencias en los datos de los paneles de las empresas certificadas
y empresas no certificadas por comparación de muestras al año 2003, tres años
antes del cambio de política. Se trata de los datos más comparables posibles. Nuestro
los hallazgos sugieren que las empresas que adoptan la certificación ISO 9001 incrementan la mano de obra.
productividad (medida como valor agregado sobre la mano de obra) en un 12 por ciento, y ventas
por empleado y los salarios en un 8 por ciento. El efecto es mayor para las empresas que
adoptó las certificaciones dos años después de las nuevas políticas en comparación con las empresas
que los adoptó inmediatamente. El mecanismo potencial para explicar las ganancias
en el desempeño de las empresas es el capital humano porque, antes de los cambios, las empresas
con más trabajadores temporales no podían aprovecharse de la certificación.
Idioma originalEnglish (US)
Número de páginas28
EstadoPublished - 2017

Huella dactilar

Quality management system
Firm performance
Emerging economies
Manufacturing industries
Certification
Costs
Government
Difference-in-differences
Documentation
Colombia
Developing economies
Human capital
Wages
Temporary workers
Employees
Developed countries
Labour productivity
Internal auditing
Panel data
Manufacturing firms

Citar esto

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title = "Quality Management System and Firm Performance in an Emerging Economy: The Case of Colombian Manufacturing Industries",
abstract = "Over one million firms around the world have adopted a QualityManagement System (QMS) that conforms to ISO 9001 certification in 2015and recent figures show that certifications have rapidly increased inemerging economies. ISO 9001 is considered a signal of high quality forproducts or services in markets with large imported competition or firmscompeting in international markets. However, implementing ISO 9001certification entails large costs to companies for documentation of operatingprocedures, training, internal auditing, and corrective action. The impact ofQMS on firm performance is unknown in developing economies and is stillunder-researched for more developed countries. This paper takesadvantage of unique data on the status of certified and non-certifiedmanufacturing firms in Colombia (an emerging economy) and matches itwith firm performance. In 2006, the Colombian government launchedpolicies to reduce the cost of adopting certification. We use this change toimplement a difference-in-differences specification on panel data of certifiedand non-certified firms by matching samples at the year 2003, three yearsbefore the policy change. This is the most comparable data possible. Ourfindings suggest that firms that adopt ISO 9001 certification increase laborproductivity (measured as added value over labor) by 12 percent, and salesper employee and wages by 8 percent. The effect is larger for firms thatadopted certifications two years after the new policies compared with firmsthat adopted them immediately. The potential mechanism to explain gainsin firm performance is human capital because, prior to the changes, firmswith more temporary workers could not take advantage of certification.",
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N2 - Over one million firms around the world have adopted a QualityManagement System (QMS) that conforms to ISO 9001 certification in 2015and recent figures show that certifications have rapidly increased inemerging economies. ISO 9001 is considered a signal of high quality forproducts or services in markets with large imported competition or firmscompeting in international markets. However, implementing ISO 9001certification entails large costs to companies for documentation of operatingprocedures, training, internal auditing, and corrective action. The impact ofQMS on firm performance is unknown in developing economies and is stillunder-researched for more developed countries. This paper takesadvantage of unique data on the status of certified and non-certifiedmanufacturing firms in Colombia (an emerging economy) and matches itwith firm performance. In 2006, the Colombian government launchedpolicies to reduce the cost of adopting certification. We use this change toimplement a difference-in-differences specification on panel data of certifiedand non-certified firms by matching samples at the year 2003, three yearsbefore the policy change. This is the most comparable data possible. Ourfindings suggest that firms that adopt ISO 9001 certification increase laborproductivity (measured as added value over labor) by 12 percent, and salesper employee and wages by 8 percent. The effect is larger for firms thatadopted certifications two years after the new policies compared with firmsthat adopted them immediately. The potential mechanism to explain gainsin firm performance is human capital because, prior to the changes, firmswith more temporary workers could not take advantage of certification.

AB - Over one million firms around the world have adopted a QualityManagement System (QMS) that conforms to ISO 9001 certification in 2015and recent figures show that certifications have rapidly increased inemerging economies. ISO 9001 is considered a signal of high quality forproducts or services in markets with large imported competition or firmscompeting in international markets. However, implementing ISO 9001certification entails large costs to companies for documentation of operatingprocedures, training, internal auditing, and corrective action. The impact ofQMS on firm performance is unknown in developing economies and is stillunder-researched for more developed countries. This paper takesadvantage of unique data on the status of certified and non-certifiedmanufacturing firms in Colombia (an emerging economy) and matches itwith firm performance. In 2006, the Colombian government launchedpolicies to reduce the cost of adopting certification. We use this change toimplement a difference-in-differences specification on panel data of certifiedand non-certified firms by matching samples at the year 2003, three yearsbefore the policy change. This is the most comparable data possible. Ourfindings suggest that firms that adopt ISO 9001 certification increase laborproductivity (measured as added value over labor) by 12 percent, and salesper employee and wages by 8 percent. The effect is larger for firms thatadopted certifications two years after the new policies compared with firmsthat adopted them immediately. The potential mechanism to explain gainsin firm performance is human capital because, prior to the changes, firmswith more temporary workers could not take advantage of certification.

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