Knowledge Management, Innovation and Efficiency of Service Enterprises Through ICTs Appropriation and Usage

Flor Nancy Díaz Piraquive, Víctor Hugo Medina García, Rubén González Crespo, Darío Liberona

Producción científica: Capítulo en Libro/ReporteContribución a la conferencia

11 Citas (Scopus)

Resumen

This research describes innovation and knowledge generation importance in developing production factors associated processes and Company positioning obtained as a result of applying ICTs services. It́s shown as how to begin innovation inside ICT Company users analyzing small and medium companies. Corporate sector is now willing to bet for knowledge generation and innovation through ICT use and appropriation since ICT gives status and enforces competitive image, generating a better market positioning and better current and future customeŕs acceptance. This is crucial since customers guarantee time sustainability. It is required to be competitive for that relationship to be lasting and effective during the projected life span. This requires competence to go hand in hand with knowledge and innovation in order to offer differentiated and value added products. All this gives way to the corporate survival concept linked to competitiveness, new trends development and changes, innovation and new knowledge development. This research explains the link between innovation and knowledge generation with quality processes in both organizational management and project management.

Idioma originalInglés estadounidense
Título de la publicación alojadaKnowledge Management in Organizations - 9th International Conference, KMO 2014, Proceedings
EditorialSpringer
Páginas300-310
Número de páginas11
ISBN (versión impresa)9783319086170
DOI
EstadoPublicada - 2014
Publicado de forma externa
Evento9th International Conference on Knowledge Management in Organizations, KMO 2014 - Santiago, Chile
Duración: sep. 2 2014sep. 5 2014

Serie de la publicación

NombreLecture Notes in Business Information Processing
Volumen185 LNBIP
ISSN (versión impresa)1865-1348

Conferencia

Conferencia9th International Conference on Knowledge Management in Organizations, KMO 2014
País/TerritorioChile
CiudadSantiago
Período9/2/149/5/14

Áreas temáticas de ASJC Scopus

  • Sistemas de gestión de la información
  • Ingeniería de control y sistemas
  • Gestión internacional y de empresa
  • Sistemas de información
  • Modelización y simulación
  • Gestión y sistemas de información

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