A new method based on fuzzy logic to evaluate the contract service provider performance

C. A. Miguel; C. Barr; M. J L Moreno

doi:10.1080/03091900701860277

A new method based on fuzzy logic to evaluate the contract service provider performance

Título traducido de la contribución: Un nuevo método basado en la lógica difusa para evaluar el rendimiento de los proveedores de servicios contractuales

C. A. Miguel
, C. Barr
, M. J L Moreno

Producción científica: Contribución a revista › Artículo de Investigación › revisión exhaustiva

Resumen

Este artículo propone un sistema de inferencia difusa para evaluar el rendimiento de la calidad del servicio de los proveedores de contratos de servicios. Se utilizó un modelo de proveedor de servicios de aplicación (ASP) para la gestión informatizada del mantenimiento en el establecimiento de indicadores comunes de rendimiento de la calidad del servicio. Este modelo se aplicó en 10 hospitales distintos. Como resultado, la inferencia produjo una reducción de la relación coste de servicio/coste de adquisición (SC/AC) del 16,14% al 6,09%, un aumento del 20,9% en la disponibilidad, con una calidad de reparación mantenida (NRR) en el periodo de diciembre de 2001 a enero de 2003. © 2008 Informa UK Ltd.

Título traducido de la contribución	Un nuevo método basado en la lógica difusa para evaluar el rendimiento de los proveedores de servicios contractuales
Idioma original	Inglés estadounidense
Páginas (desde-hasta)	305-314
Número de páginas	10
Publicación	Journal of Medical Engineering and Technology
Volumen	32
N.º	4
DOI	https://doi.org/10.1080/03091900701860277
Estado	Publicación electrónica previa a su impresión - jul. 9 2009

Áreas temáticas de ASJC Scopus

Ingeniería biomédica

ODS de las Naciones Unidas

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10.1080/03091900701860277

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title = "A new method based on fuzzy logic to evaluate the contract service provider performance",

abstract = "This paper puts forward a fuzzy inference system for evaluating the service quality performance of service contract providers. An application service provider (ASP) model for computerized maintenance management was used in establishing common performance indicators of the quality of service. This model was implemented in 10 separate hospitals. As a result, inference produced a service cost/acquisition cost (SC/AC) ratio reduction from 16.14\% to 6.09\%, an increase of 20.9\% in availability, with a maintained repair quality (NRR) in the period of December 2001 to January 2003. {\textcopyright} 2008 Informa UK Ltd.",

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AU - Miguel, C. A.

AU - Barr, C.

AU - Moreno, M. J L

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N2 - This paper puts forward a fuzzy inference system for evaluating the service quality performance of service contract providers. An application service provider (ASP) model for computerized maintenance management was used in establishing common performance indicators of the quality of service. This model was implemented in 10 separate hospitals. As a result, inference produced a service cost/acquisition cost (SC/AC) ratio reduction from 16.14% to 6.09%, an increase of 20.9% in availability, with a maintained repair quality (NRR) in the period of December 2001 to January 2003. © 2008 Informa UK Ltd.

AB - This paper puts forward a fuzzy inference system for evaluating the service quality performance of service contract providers. An application service provider (ASP) model for computerized maintenance management was used in establishing common performance indicators of the quality of service. This model was implemented in 10 separate hospitals. As a result, inference produced a service cost/acquisition cost (SC/AC) ratio reduction from 16.14% to 6.09%, an increase of 20.9% in availability, with a maintained repair quality (NRR) in the period of December 2001 to January 2003. © 2008 Informa UK Ltd.

U2 - 10.1080/03091900701860277

DO - 10.1080/03091900701860277

M3 - Research Article

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A new method based on fuzzy logic to evaluate the contract service provider performance

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