A new method based on fuzzy logic to evaluate the contract service provider performance

C. A. Miguel, C. Barr, M. J L Moreno

Resultado de la investigación: Contribución a una revistaArtículo

Resumen

This paper puts forward a fuzzy inference system for evaluating the service quality performance of service contract providers. An application service provider (ASP) model for computerized maintenance management was used in establishing common performance indicators of the quality of service. This model was implemented in 10 separate hospitals. As a result, inference produced a service cost/acquisition cost (SC/AC) ratio reduction from 16.14% to 6.09%, an increase of 20.9% in availability, with a maintained repair quality (NRR) in the period of December 2001 to January 2003. © 2008 Informa UK Ltd.
Idioma originalInglés estadounidense
Páginas (desde-hasta)305-314
Número de páginas10
PublicaciónJournal of Medical Engineering and Technology
DOI
EstadoPublicada - jul 1 2008

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