A fuzzy inference system to evaluate contract service provider performance

A.M. Cruz, E.R. Denis

Resultado de la investigación: Contribución a RevistaArtículo

3 Citas (Scopus)

Resumen

This paper puts forward a fuzzy inference system for evaluating the quality performance of service contract providers. An Application Service Provider was designed and put online, featuring surveys to establish the most useful indicators to evaluate the quality of the service. This model was implemented in 10 separate hospitals. As a result, the service cost-acquisition cost ratio in these cases was reduced from 16.14% to 6.09% in the period 2001-January 2003.
Idioma originalEnglish (US)
Páginas (desde-hasta)320-325
Número de páginas6
PublicaciónBiomedical Instrumentation and Technology
Volumen39
N.º4
EstadoPublished - 2005
Publicado de forma externa

Huella dactilar

Fuzzy inference
Costs

Citar esto

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abstract = "This paper puts forward a fuzzy inference system for evaluating the quality performance of service contract providers. An Application Service Provider was designed and put online, featuring surveys to establish the most useful indicators to evaluate the quality of the service. This model was implemented in 10 separate hospitals. As a result, the service cost-acquisition cost ratio in these cases was reduced from 16.14{\%} to 6.09{\%} in the period 2001-January 2003.",
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note = "Cited By :3 Export Date: 19 March 2018 CODEN: BITYE Correspondence Address: Denis, E.R.; Bioengineering Center (CEBIO), Higher Technical University Jos{\'e} Antonio Echeverria (ISPJAE), 127 Street, Marianao, Havana, Cuba; email: fleitas@infomed.sld.cu References: Cohen, T., Benchmark indicators for medical equipment repair and maintenance (1995) Biomed Instrum Technol, 29, pp. 308-320; Why management of equipment service is important (1990) Health Technol Manage, SPRING, pp. 1-5; In-house servicing of x-ray and CT equipment (1993) Health Technol Manage, WINTER, pp. 2-17; O'Dea, W.S., Hoaglund, L., Clinical engineering management: An annotated bibliography 1989-1993 (1994) Biomed Instrum Technol, 28 (2), pp. 101-111; Miguel, C.A., Rodriguez, E.D., Caridad, S.V., Management of service contracts using an independent service provider (ISP) as support technology (2002) J Clin Eng, 27, pp. 202-209; James, J.P., Equipment management risk rating system based on engineering endpoints (1999) Biomed Instrum Technol, 7, pp. 115-120; Almeida, A.T., Repair contract decision model through additive utility function (2001) J Qual Maintenance Eng, 7, pp. 42-48. , 2001; Beolchi, L., Ellis, J., Fateling, P., (2001) Telemedicine Glossary of Standards, Concepts, Technologies and Users. 3rd Ed., pp. 17-18. , European Commission Working Document. Brussels, Belgium; (1997) User's Guide Version 2. Fuzzy Logic Toolbox for Use with MATLAB 5.3. For Use with MATLAB, pp. 85-86. , The Math Works Inc; Wisconsin; Clua, M.F., Quality control for clerical operations (1985) Industrial Quality Control Review, pp. 32-36. , (1985). Wisconsin; Mosquera, C.G., Rivero, O.J.J., Danes, S.J., (1995) Disponibilidad y Confiabilidad de Sistemas Industriales, pp. 52-60. , Venezuela",
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A fuzzy inference system to evaluate contract service provider performance. / Cruz, A.M.; Denis, E.R.

En: Biomedical Instrumentation and Technology, Vol. 39, N.º 4, 2005, p. 320-325.

Resultado de la investigación: Contribución a RevistaArtículo

TY - JOUR

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AU - Cruz, A.M.

AU - Denis, E.R.

N1 - Cited By :3 Export Date: 19 March 2018 CODEN: BITYE Correspondence Address: Denis, E.R.; Bioengineering Center (CEBIO), Higher Technical University José Antonio Echeverria (ISPJAE), 127 Street, Marianao, Havana, Cuba; email: fleitas@infomed.sld.cu References: Cohen, T., Benchmark indicators for medical equipment repair and maintenance (1995) Biomed Instrum Technol, 29, pp. 308-320; Why management of equipment service is important (1990) Health Technol Manage, SPRING, pp. 1-5; In-house servicing of x-ray and CT equipment (1993) Health Technol Manage, WINTER, pp. 2-17; O'Dea, W.S., Hoaglund, L., Clinical engineering management: An annotated bibliography 1989-1993 (1994) Biomed Instrum Technol, 28 (2), pp. 101-111; Miguel, C.A., Rodriguez, E.D., Caridad, S.V., Management of service contracts using an independent service provider (ISP) as support technology (2002) J Clin Eng, 27, pp. 202-209; James, J.P., Equipment management risk rating system based on engineering endpoints (1999) Biomed Instrum Technol, 7, pp. 115-120; Almeida, A.T., Repair contract decision model through additive utility function (2001) J Qual Maintenance Eng, 7, pp. 42-48. , 2001; Beolchi, L., Ellis, J., Fateling, P., (2001) Telemedicine Glossary of Standards, Concepts, Technologies and Users. 3rd Ed., pp. 17-18. , European Commission Working Document. Brussels, Belgium; (1997) User's Guide Version 2. Fuzzy Logic Toolbox for Use with MATLAB 5.3. For Use with MATLAB, pp. 85-86. , The Math Works Inc; Wisconsin; Clua, M.F., Quality control for clerical operations (1985) Industrial Quality Control Review, pp. 32-36. , (1985). Wisconsin; Mosquera, C.G., Rivero, O.J.J., Danes, S.J., (1995) Disponibilidad y Confiabilidad de Sistemas Industriales, pp. 52-60. , Venezuela

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N2 - This paper puts forward a fuzzy inference system for evaluating the quality performance of service contract providers. An Application Service Provider was designed and put online, featuring surveys to establish the most useful indicators to evaluate the quality of the service. This model was implemented in 10 separate hospitals. As a result, the service cost-acquisition cost ratio in these cases was reduced from 16.14% to 6.09% in the period 2001-January 2003.

AB - This paper puts forward a fuzzy inference system for evaluating the quality performance of service contract providers. An Application Service Provider was designed and put online, featuring surveys to establish the most useful indicators to evaluate the quality of the service. This model was implemented in 10 separate hospitals. As a result, the service cost-acquisition cost ratio in these cases was reduced from 16.14% to 6.09% in the period 2001-January 2003.

M3 - Article

VL - 39

SP - 320

EP - 325

JO - Biomedical Instrumentation and Technology

JF - Biomedical Instrumentation and Technology

SN - 0899-8205

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