What We Know About Workplace Responses During the COVID-19 Pandemic: Human Resources Processes and Their Outcomes

Merlin Patricia Grueso-Hinestroza; Angelica Sanchez-Riofrio; Mónica López-Santamaría; Concha Antón

doi:10.4018/978-1-7998-8827-7.ch003

What We Know About Workplace Responses During the COVID-19 Pandemic: Human Resources Processes and Their Outcomes

Merlin Patricia Grueso-Hinestroza, Angelica Sanchez-Riofrio, Mónica López-Santamaría, Concha Antón

Research output: Chapter in Book/Inform › Chapter › Research

Abstract

The COVID-19 pandemic represents an unprecedented situation, impacting all productive sectors. Human resources departments have been instrumental in migrating from a functional to a strategic perspective, contributing to the strengthening of organisations. This chapter aims to analyse workplace responses to the COVID-19 pandemic and the adoption of human resources practices through a systematic literature review. Findings indicate that the main responses to the pandemic were creating a work team to manage the crisis; virtual work at the individual and group levels; encouraging virtual leadership; psychological, financial, and health support; fostering a work environment favourable to empowerment, shared decision-making, and participation. Other frequently mentioned human resources practices were compensation, flexible working, work design, performance management, remote working, work-family balance, recognition programmes, and training and development practices.

Original language	English
Title of host publication	Multidisciplinary Approach to Diversity and Inclusion in the COVID-19-Era Workplace
Publisher	IGI Global Publishing
Chapter	3
Pages	35-45
Number of pages	11
ISBN (Electronic)	9781799888291
ISBN (Print)	9781799888277
DOIs	https://doi.org/10.4018/978-1-7998-8827-7.ch003
State	Published - Jul 10 2022

All Science Journal Classification (ASJC) codes

Organizational Behavior and Human Resource Management

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.4018/978-1-7998-8827-7.ch003

Cite this

Grueso-Hinestroza, M. P., Sanchez-Riofrio, A., López-Santamaría, M., & Antón, C. (2022). What We Know About Workplace Responses During the COVID-19 Pandemic: Human Resources Processes and Their Outcomes. In Multidisciplinary Approach to Diversity and Inclusion in the COVID-19-Era Workplace (pp. 35-45). IGI Global Publishing. https://doi.org/10.4018/978-1-7998-8827-7.ch003

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What We Know About Workplace Responses During the COVID-19 Pandemic: Human Resources Processes and Their Outcomes. / Grueso-Hinestroza, Merlin Patricia; Sanchez-Riofrio, Angelica; López-Santamaría, Mónica et al.
Multidisciplinary Approach to Diversity and Inclusion in the COVID-19-Era Workplace. IGI Global Publishing, 2022. p. 35-45.

Research output: Chapter in Book/Inform › Chapter › Research

TY - CHAP

T1 - What We Know About Workplace Responses During the COVID-19 Pandemic

T2 - Human Resources Processes and Their Outcomes

AU - Grueso-Hinestroza, Merlin Patricia

AU - Sanchez-Riofrio, Angelica

AU - López-Santamaría, Mónica

AU - Antón, Concha

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AB - The COVID-19 pandemic represents an unprecedented situation, impacting all productive sectors. Human resources departments have been instrumental in migrating from a functional to a strategic perspective, contributing to the strengthening of organisations. This chapter aims to analyse workplace responses to the COVID-19 pandemic and the adoption of human resources practices through a systematic literature review. Findings indicate that the main responses to the pandemic were creating a work team to manage the crisis; virtual work at the individual and group levels; encouraging virtual leadership; psychological, financial, and health support; fostering a work environment favourable to empowerment, shared decision-making, and participation. Other frequently mentioned human resources practices were compensation, flexible working, work design, performance management, remote working, work-family balance, recognition programmes, and training and development practices.

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BT - Multidisciplinary Approach to Diversity and Inclusion in the COVID-19-Era Workplace

PB - IGI Global Publishing

ER -

What We Know About Workplace Responses During the COVID-19 Pandemic: Human Resources Processes and Their Outcomes

Abstract

All Science Journal Classification (ASJC) codes

UN SDGs

Access to Document

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Cite this