RECO: An AI-Powered Chatbot System for Optimizing Reverse Agri-Food Logistics and Fighting Food Insecurity in Colombia

Juan Sebastián Sánchez-Gómez, Johanna Trujillo-Díaz, Carla Fernanda González Mina, Cristian David Ayala Martinez, Francy Valentina Gamba Ruiz, Mauricio Becerra-Fernández, Flor Nancy Díaz-Piraquive

    Research output: Chapter in Book/InformConference contribution

    Abstract

    Food waste management has become a critical global issue with significant economic, social, and environmental impacts. In Colombia, approximately 9.7 million tons of food are wasted annually, impacting food security and malnutrition. This research explores the role of artificial intelligence, particularly chatbots, in optimizing food distribution and minimizing waste. The proposed system, RECO Donation Manager, employs AI-powered chatbots integrated with PostgreSQL databases and geolocation services like Bing Maps to streamline food donations. The AI in the chatbots, powered by natural language processing (NLP) and machine learning (ML), improves user interaction, automates resource allocation, and ensures efficient food redistribution. The initial implementation highlights challenges in geolocation accuracy, data validation, and understanding NLP, emphasizing the need for further refinement. This study demonstrates the potential of AI-based solutions to mitigate food waste and foster sustainable resource management, offering a promising foundation for future advances in automated food donation systems.

    Original languageEnglish (US)
    Title of host publicationIndustrial Engineering and Operations Management - 10th North American Conference - Computer Science Tracks, IEOM-CS 2025, Proceedings
    EditorsHector Florez, Luis Rabelo, Cesar Diaz
    PublisherSpringer Science and Business Media Deutschland GmbH
    Pages193-209
    Number of pages17
    ISBN (Print)9783031982347
    DOIs
    StatePublished - 2026
    Event10th North American Conference on Industrial Engineering and Operations Management – Computer Science Tracks, IEOM-CS 2025 - Orlando, United States
    Duration: Jun 17 2025Jun 19 2025

    Publication series

    NameCommunications in Computer and Information Science
    Volume2557 CCIS
    ISSN (Print)1865-0929
    ISSN (Electronic)1865-0937

    Conference

    Conference10th North American Conference on Industrial Engineering and Operations Management – Computer Science Tracks, IEOM-CS 2025
    Country/TerritoryUnited States
    CityOrlando
    Period6/17/256/19/25

    All Science Journal Classification (ASJC) codes

    • General Computer Science
    • General Mathematics

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