Percepción de la satisfacción en la atención en usuarios atendidos por estudiantes de Fisioterapia de la universidad del Rosario

Translated title of the contribution: Perception of satisfaction in the care users served by physiotherapy students at Rosario University

Luis Fernando Rodriguez Ibague, Jaime Martínez-Santa, Diana Valencia, Luisa Fernanda Daza

Research output: Contribution to journalArticlepeer-review

Abstract

The measurement of user satisfaction in health services is a necessity towards improving the quality
of care. The aim is To know the perception of satisfaction in providing services to clients served by physiotherapy
students in institutions of higher complexity in Bogota. Method: Descriptive study was conducted on a sample was
166 users; the assessed items were socio-demographic, perception of quality - humanization, perceived health status
change, loyalty and sense of satisfaction. Results: Sociodemographic characterization: The 62,05% of users are male
gender, the 42,37% is the total number of users over 60 years. Perceived quality - Humanization: All users perceived
a great deal regarding the duration and number of sessions expressed as 52% agree, 94% pointed to it properly
explained the procedure and activities to be implemented; be clear, understandable and useful information. Perception
of change in health status: The 94,8% showed that treatment met their expectations, and 67,4% felt that their
health has since improved the care provided. Loyalty and Satisfaction Perception: More than 90% of users are satisfied
and they would return and recommend the care provided. Conclusions: The perception that occurred showed
that users were satisfied with the intervention, with the explanation and treatment objectives for future studies is
suggested including other categories of analysis as some standards enabling and welfare priority processes.
Translated title of the contributionPerception of satisfaction in the care users served by physiotherapy students at Rosario University
Original languageSpanish
Article numberISSN-e 2011-7191
Pages (from-to)41 - 48
Number of pages8
JournalMovimiento Científico
Volume9
Issue number1
DOIs
StatePublished - 2015

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