Influence of contextual factors on turnover intention: examining the mediating role of civility

Shama Sadaqat; Ghulam Abid; Francoise Contreras

doi:10.1080/23311975.2022.2154987

Influence of contextual factors on turnover intention: examining the mediating role of civility

Shama Sadaqat
, Ghulam Abid
, Francoise Contreras

School of Business Administration

Research output: Contribution to Journal › Research Article › peer-review

6 Scopus citations

Abstract

In line with the organizational support theory, our study examined the influence of managerial support and perception of fairness on employees’ turnover intention, and the mediating influence of workplace civility. Data was collected over a period of 2 months from 935 full-time employees (manufacturing and service sector) in two waves to minimize the common method bias. Our study finds that managerial support and fairness perception positively influence workplace civility. We also find that civility shows a vibrant role in clarifying the relationship between contextual factors (managerial support, perception of fairness) and turnover intention. Furthermore, we discuss the theoretical and practical implications along with future directions.

Original language	English (US)
Article number	2154987
Journal	Cogent Business and Management
Volume	9
Issue number	1
DOIs	https://doi.org/10.1080/23311975.2022.2154987
State	Published - 2022

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

All Science Journal Classification (ASJC) codes

Business and International Management
Accounting
Business, Management and Accounting (miscellaneous)
Strategy and Management
Organizational Behavior and Human Resource Management
Management Science and Operations Research
Marketing

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10.1080/23311975.2022.2154987

Cite this

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abstract = "In line with the organizational support theory, our study examined the influence of managerial support and perception of fairness on employees{\textquoteright} turnover intention, and the mediating influence of workplace civility. Data was collected over a period of 2 months from 935 full-time employees (manufacturing and service sector) in two waves to minimize the common method bias. Our study finds that managerial support and fairness perception positively influence workplace civility. We also find that civility shows a vibrant role in clarifying the relationship between contextual factors (managerial support, perception of fairness) and turnover intention. Furthermore, we discuss the theoretical and practical implications along with future directions.",

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AU - Sadaqat, Shama

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AU - Contreras, Francoise

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N2 - In line with the organizational support theory, our study examined the influence of managerial support and perception of fairness on employees’ turnover intention, and the mediating influence of workplace civility. Data was collected over a period of 2 months from 935 full-time employees (manufacturing and service sector) in two waves to minimize the common method bias. Our study finds that managerial support and fairness perception positively influence workplace civility. We also find that civility shows a vibrant role in clarifying the relationship between contextual factors (managerial support, perception of fairness) and turnover intention. Furthermore, we discuss the theoretical and practical implications along with future directions.

AB - In line with the organizational support theory, our study examined the influence of managerial support and perception of fairness on employees’ turnover intention, and the mediating influence of workplace civility. Data was collected over a period of 2 months from 935 full-time employees (manufacturing and service sector) in two waves to minimize the common method bias. Our study finds that managerial support and fairness perception positively influence workplace civility. We also find that civility shows a vibrant role in clarifying the relationship between contextual factors (managerial support, perception of fairness) and turnover intention. Furthermore, we discuss the theoretical and practical implications along with future directions.

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Influence of contextual factors on turnover intention: examining the mediating role of civility

Abstract

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