How does restaurant’s symbolic design affect photo-posting on instagram? The moderating role of community commitment and coolness

Vanessa Apaolaza; Mario R. Paredes; Patrick Hartmann; Clare D’Souza

doi:10.1080/19368623.2020.1768195

How does restaurant’s symbolic design affect photo-posting on instagram? The moderating role of community commitment and coolness

Vanessa Apaolaza, Mario R. Paredes, Patrick Hartmann, Clare D’Souza

Research output: Contribution to journal › Article › peer-review

18 Scopus citations

Abstract

The present study analyzes the influence of a restaurant’s symbolic design on photo-posting behavior on Instagram. Data from 272 consumers who had visited a restaurant for dinner were used to test the proposed conceptual framework. Results confirmed a positive influence of a restaurant’s symbolic design on consumers’ photo-posting behavior, mediated by positive emotional arousal. This effect was stronger for individuals with a higher level of commitment to the Instagram community and for those who experienced a greater gratification from being perceived as cool by their peers when posting photos on Instagram. The study contributes to the hospitality marketing management and social media literature by adding to our understanding of the underlying mechanisms that influence user-generated content on Instagram in the restaurant industry. Theoretical contributions and managerial implications are discussed.

Original language	English (US)
Article number	1
Pages (from-to)	21-37
Number of pages	16
Journal	Journal of Hospitality Marketing and Management
Volume	30
Issue number	1
DOIs	https://doi.org/10.1080/19368623.2020.1768195
State	Published - Dec 1 2021

All Science Journal Classification (ASJC) codes

Management Information Systems
Tourism, Leisure and Hospitality Management
Marketing

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10.1080/19368623.2020.1768195

Cite this

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abstract = "The present study analyzes the influence of a restaurant{\textquoteright}s symbolic design on photo-posting behavior on Instagram. Data from 272 consumers who had visited a restaurant for dinner were used to test the proposed conceptual framework. Results confirmed a positive influence of a restaurant{\textquoteright}s symbolic design on consumers{\textquoteright} photo-posting behavior, mediated by positive emotional arousal. This effect was stronger for individuals with a higher level of commitment to the Instagram community and for those who experienced a greater gratification from being perceived as cool by their peers when posting photos on Instagram. The study contributes to the hospitality marketing management and social media literature by adding to our understanding of the underlying mechanisms that influence user-generated content on Instagram in the restaurant industry. Theoretical contributions and managerial implications are discussed.",

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AU - D’Souza, Clare

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How does restaurant’s symbolic design affect photo-posting on instagram? The moderating role of community commitment and coolness

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