Design thinking application methodology for pediatric service innovation

Lizeth Fernanda Serrano Cárdenas; Edna Rocío Bravo Ibarra; Flor Nancy Díaz-Piraquive; Ivanhoe Rozo Rojas; Rubén González-Crespo; Ana Calvo

doi:10.1007/978-3-319-95204-8_19

Design thinking application methodology for pediatric service innovation

Lizeth Fernanda Serrano Cárdenas
, Edna Rocío Bravo Ibarra
, Flor Nancy Díaz-Piraquive
, Ivanhoe Rozo Rojas
, Rubén González-Crespo
, Ana Calvo

Research output: Chapter in Book/Inform › Conference contribution

2 Scopus citations

Abstract

Design Thinking is defined as a methodology that facilitates the generation and implementation of innovative ideas contributing to competitiveness in the current dynamic context. The aim of this article delves into the concept of Design Thinking, its potential application in the health sector and presents a methodology designed from theoretical contributions for innovation in the service experience of pediatric patients in a hospital. The present study shows excellent results about the implementation of Design Thinking in the Health Sector, specifically in a Pediatric Department. The contribution of the Design Thinking methodology was the Hospital Classrooms and the development of a videogame for the understanding of Acute Lymphoid Leukemia that could help the wellness and the quality of life of pediatric patients.

Original language	English (US)
Title of host publication	Knowledge Management in Organizations - 13th International Conference, KMO 2018, Proceedings
Editors	Branislav Hadzima, Lorna Uden, I-Hsien Ting
Publisher	Springer
Pages	215-222
Number of pages	8
ISBN (Print)	9783319952031
DOIs	https://doi.org/10.1007/978-3-319-95204-8_19
State	Published - 2018
Externally published	Yes
Event	13th International Conference on Knowledge Management in Organizations, KMO 2018 - Zilina, Slovakia Duration: Aug 6 2018 → Aug 10 2018

Publication series

Name	Communications in Computer and Information Science
Volume	877
ISSN (Print)	1865-0929

Conference

Conference	13th International Conference on Knowledge Management in Organizations, KMO 2018
Country/Territory	Slovakia
City	Zilina
Period	8/6/18 → 8/10/18

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

All Science Journal Classification (ASJC) codes

General Computer Science
General Mathematics

Access to Document

10.1007/978-3-319-95204-8_19

Cite this

Cárdenas, L. F. S., Ibarra, E. R. B., Díaz-Piraquive, F. N., Rojas, I. R., González-Crespo, R., & Calvo, A. (2018). Design thinking application methodology for pediatric service innovation. In B. Hadzima, L. Uden, & I.-H. Ting (Eds.), Knowledge Management in Organizations - 13th International Conference, KMO 2018, Proceedings (pp. 215-222). (Communications in Computer and Information Science; Vol. 877). Springer. https://doi.org/10.1007/978-3-319-95204-8_19

Cárdenas, Lizeth Fernanda Serrano ; Ibarra, Edna Rocío Bravo ; Díaz-Piraquive, Flor Nancy et al. / Design thinking application methodology for pediatric service innovation. Knowledge Management in Organizations - 13th International Conference, KMO 2018, Proceedings. editor / Branislav Hadzima ; Lorna Uden ; I-Hsien Ting. Springer, 2018. pp. 215-222 (Communications in Computer and Information Science).

@inproceedings{d72e6834d01e454284596689c5c96be8,

title = "Design thinking application methodology for pediatric service innovation",

abstract = "Design Thinking is defined as a methodology that facilitates the generation and implementation of innovative ideas contributing to competitiveness in the current dynamic context. The aim of this article delves into the concept of Design Thinking, its potential application in the health sector and presents a methodology designed from theoretical contributions for innovation in the service experience of pediatric patients in a hospital. The present study shows excellent results about the implementation of Design Thinking in the Health Sector, specifically in a Pediatric Department. The contribution of the Design Thinking methodology was the Hospital Classrooms and the development of a videogame for the understanding of Acute Lymphoid Leukemia that could help the wellness and the quality of life of pediatric patients.",

author = "C{\'a}rdenas, \{Lizeth Fernanda Serrano\} and Ibarra, \{Edna Roc{\'i}o Bravo\} and D{\'i}az-Piraquive, \{Flor Nancy\} and Rojas, \{Ivanhoe Rozo\} and Rub{\'e}n Gonz{\'a}lez-Crespo and Ana Calvo",

note = "Publisher Copyright: {\textcopyright} 2018, Springer Nature Switzerland AG.; 13th International Conference on Knowledge Management in Organizations, KMO 2018 ; Conference date: 06-08-2018 Through 10-08-2018",

year = "2018",

doi = "10.1007/978-3-319-95204-8\_19",

language = "English (US)",

isbn = "9783319952031",

series = "Communications in Computer and Information Science",

publisher = "Springer",

pages = "215--222",

editor = "Branislav Hadzima and Lorna Uden and I-Hsien Ting",

booktitle = "Knowledge Management in Organizations - 13th International Conference, KMO 2018, Proceedings",

address = "Germany",

}

Cárdenas, LFS, Ibarra, ERB, Díaz-Piraquive, FN, Rojas, IR, González-Crespo, R & Calvo, A 2018, Design thinking application methodology for pediatric service innovation. in B Hadzima, L Uden & I-H Ting (eds), Knowledge Management in Organizations - 13th International Conference, KMO 2018, Proceedings. Communications in Computer and Information Science, vol. 877, Springer, pp. 215-222, 13th International Conference on Knowledge Management in Organizations, KMO 2018, Zilina, Slovakia, 8/6/18. https://doi.org/10.1007/978-3-319-95204-8_19

Design thinking application methodology for pediatric service innovation. / Cárdenas, Lizeth Fernanda Serrano; Ibarra, Edna Rocío Bravo; Díaz-Piraquive, Flor Nancy et al.
Knowledge Management in Organizations - 13th International Conference, KMO 2018, Proceedings. ed. / Branislav Hadzima; Lorna Uden; I-Hsien Ting. Springer, 2018. p. 215-222 (Communications in Computer and Information Science; Vol. 877).

Research output: Chapter in Book/Inform › Conference contribution

TY - GEN

T1 - Design thinking application methodology for pediatric service innovation

AU - Cárdenas, Lizeth Fernanda Serrano

AU - Ibarra, Edna Rocío Bravo

AU - Díaz-Piraquive, Flor Nancy

AU - Rojas, Ivanhoe Rozo

AU - González-Crespo, Rubén

AU - Calvo, Ana

PY - 2018

Y1 - 2018

N2 - Design Thinking is defined as a methodology that facilitates the generation and implementation of innovative ideas contributing to competitiveness in the current dynamic context. The aim of this article delves into the concept of Design Thinking, its potential application in the health sector and presents a methodology designed from theoretical contributions for innovation in the service experience of pediatric patients in a hospital. The present study shows excellent results about the implementation of Design Thinking in the Health Sector, specifically in a Pediatric Department. The contribution of the Design Thinking methodology was the Hospital Classrooms and the development of a videogame for the understanding of Acute Lymphoid Leukemia that could help the wellness and the quality of life of pediatric patients.

AB - Design Thinking is defined as a methodology that facilitates the generation and implementation of innovative ideas contributing to competitiveness in the current dynamic context. The aim of this article delves into the concept of Design Thinking, its potential application in the health sector and presents a methodology designed from theoretical contributions for innovation in the service experience of pediatric patients in a hospital. The present study shows excellent results about the implementation of Design Thinking in the Health Sector, specifically in a Pediatric Department. The contribution of the Design Thinking methodology was the Hospital Classrooms and the development of a videogame for the understanding of Acute Lymphoid Leukemia that could help the wellness and the quality of life of pediatric patients.

UR - https://www.scopus.com/pages/publications/85051962712

UR - https://www.scopus.com/pages/publications/85051962712#tab=citedBy

U2 - 10.1007/978-3-319-95204-8_19

DO - 10.1007/978-3-319-95204-8_19

M3 - Conference contribution

AN - SCOPUS:85051962712

SN - 9783319952031

T3 - Communications in Computer and Information Science

SP - 215

EP - 222

BT - Knowledge Management in Organizations - 13th International Conference, KMO 2018, Proceedings

A2 - Hadzima, Branislav

A2 - Uden, Lorna

A2 - Ting, I-Hsien

PB - Springer

T2 - 13th International Conference on Knowledge Management in Organizations, KMO 2018

Y2 - 6 August 2018 through 10 August 2018

ER -

Cárdenas LFS, Ibarra ERB, Díaz-Piraquive FN, Rojas IR, González-Crespo R, Calvo A. Design thinking application methodology for pediatric service innovation. In Hadzima B, Uden L, Ting IH, editors, Knowledge Management in Organizations - 13th International Conference, KMO 2018, Proceedings. Springer. 2018. p. 215-222. (Communications in Computer and Information Science). doi: 10.1007/978-3-319-95204-8_19

Design thinking application methodology for pediatric service innovation

Abstract

Publication series

Conference

UN SDGs

All Science Journal Classification (ASJC) codes

Access to Document

Other files and links

Fingerprint

Cite this