A new method based on fuzzy logic to evaluate the contract service provider performance

C. A. Miguel; C. Barr; M. J L Moreno

doi:10.1080/03091900701860277

A new method based on fuzzy logic to evaluate the contract service provider performance

C. A. Miguel, C. Barr, M. J L Moreno

GiBiome Research Group

Research output: Contribution to journal › Article › peer-review

Abstract

This paper puts forward a fuzzy inference system for evaluating the service quality performance of service contract providers. An application service provider (ASP) model for computerized maintenance management was used in establishing common performance indicators of the quality of service. This model was implemented in 10 separate hospitals. As a result, inference produced a service cost/acquisition cost (SC/AC) ratio reduction from 16.14% to 6.09%, an increase of 20.9% in availability, with a maintained repair quality (NRR) in the period of December 2001 to January 2003. © 2008 Informa UK Ltd.

Original language	English (US)
Pages (from-to)	305-314
Number of pages	10
Journal	Journal of Medical Engineering and Technology
DOIs	https://doi.org/10.1080/03091900701860277
State	Published - Jul 1 2008

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10.1080/03091900701860277

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title = "A new method based on fuzzy logic to evaluate the contract service provider performance",

abstract = "This paper puts forward a fuzzy inference system for evaluating the service quality performance of service contract providers. An application service provider (ASP) model for computerized maintenance management was used in establishing common performance indicators of the quality of service. This model was implemented in 10 separate hospitals. As a result, inference produced a service cost/acquisition cost (SC/AC) ratio reduction from 16.14% to 6.09%, an increase of 20.9% in availability, with a maintained repair quality (NRR) in the period of December 2001 to January 2003. {\textcopyright} 2008 Informa UK Ltd.",

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N2 - This paper puts forward a fuzzy inference system for evaluating the service quality performance of service contract providers. An application service provider (ASP) model for computerized maintenance management was used in establishing common performance indicators of the quality of service. This model was implemented in 10 separate hospitals. As a result, inference produced a service cost/acquisition cost (SC/AC) ratio reduction from 16.14% to 6.09%, an increase of 20.9% in availability, with a maintained repair quality (NRR) in the period of December 2001 to January 2003. © 2008 Informa UK Ltd.

AB - This paper puts forward a fuzzy inference system for evaluating the service quality performance of service contract providers. An application service provider (ASP) model for computerized maintenance management was used in establishing common performance indicators of the quality of service. This model was implemented in 10 separate hospitals. As a result, inference produced a service cost/acquisition cost (SC/AC) ratio reduction from 16.14% to 6.09%, an increase of 20.9% in availability, with a maintained repair quality (NRR) in the period of December 2001 to January 2003. © 2008 Informa UK Ltd.

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JO - Biomedical engineering

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A new method based on fuzzy logic to evaluate the contract service provider performance

Abstract

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