Abstract
This paper puts forward a fuzzy inference system for evaluating the service quality performance of service contract providers. An application service provider (ASP) model for computerized maintenance management was used in establishing common performance indicators of the quality of service. This model was implemented in 10 separate hospitals. As a result, inference produced a service cost/acquisition cost (SC/AC) ratio reduction from 16.14% to 6.09%, an increase of 20.9% in availability, with a maintained repair quality (NRR) in the period of December 2001 to January 2003. © 2008 Informa UK Ltd.
Translated title of the contribution | Un nuevo método basado en la lógica difusa para evaluar el rendimiento de los proveedores de servicios contractuales |
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Original language | English (US) |
Pages (from-to) | 305-314 |
Number of pages | 10 |
Journal | Journal of Medical Engineering and Technology |
Volume | 32 |
Issue number | 4 |
DOIs | |
State | E-pub ahead of print - Jul 9 2009 |
All Science Journal Classification (ASJC) codes
- Biomedical Engineering