Review and Validation of an index of business competitiveness: approximation from the firms of the BPO sector in Colombia

When approaching different approaches with respect to the available mechanisms for the measurement of competitiveness, a greater concentration of structures oriented to the operationalization of the set of macroeconomic factors that each country has to produce is observed. These structures, mostly represented by indices, propose measurement systems based on structural categories related to government policies, eg education, social security, road development, etc.